Sync Process Clarified

How OwnerPing Works

OwnerPing helps rental agencies monitor exported Airbnb and Booking.com iCal feeds and keep property owners informed about booking and cancellation changes.

⚠️ Please Note: OwnerPing is not a public booking website and does not replace Airbnb or Booking.com. It works with exported iCal calendar feeds provided by those platforms.

Integration Workflow

One clean workflow for owner notifications

Connect exported Airbnb and Booking.com iCal feeds, let OwnerPing check them on schedule, and keep owners informed when booking or cancellation changes are detected.

1

Export Airbnb / Booking.com iCal Feed

Connect exported iCal feed URLs from Airbnb and Booking.com.

webcal://export/ical/...
2

OwnerPing Scheduled Sync

OwnerPing checks connected feeds on schedule and detects booking or cancellation changes.

Active Checks Running
3

Owner Email & WhatsApp Notification

Owners receive clear booking and cancellation updates by email and WhatsApp when configured.

Updates Dispatched

The Step-by-Step Agency Workflow

A straightforward process to automate outbound messages and synchronize your reservation events.

01
1

Create your agency account

Register your workspace and access a secure agency dashboard. From here, you can manage your portfolios, view audit logs, and toggle communication preferences.

02
2

Add a property

Enter the property details into your workspace. Specify the property name, enter the property owner's email address, supply their WhatsApp number, and configure your custom notification settings.

03
3

Export the Airbnb or Booking.com iCal URL

Open the listing calendar on Airbnb or Booking.com, locate the calendar synchronization or export option, and copy the private exported iCal URL. Note that menu names may vary depending on the platform language and account layout.

⚠️ Warning: Use the exported private calendar URL, not the public property listing URL.

04
4

Connect the calendar feed

Paste one or both exported private iCal URLs into the respective property settings in your OwnerPing dashboard. No direct host API account configurations or complex credentials are required.

05
5

Scheduled synchronization

OwnerPing periodically checks connected calendar feeds. Updates depend on Airbnb or Booking.com refreshing their exported iCal data and are not guaranteed to appear instantly.

06
6

Booking and cancellation detection

New imported reservations appear in your dashboard details. Removed or cancelled events may be detected during a later successful synchronization. Existing booking entries are preserved for reference.

07
7

Notify the property owner by Email and WhatsApp

OwnerPing sends owner-ready booking or cancellation updates through configured email and WhatsApp channels.

💬 Email and WhatsApp owner notifications available when configured.

08
8

Monitor activity

The agency dashboard provides absolute transparency. Inspect your property limits, connected calendar structures, historical booking records, synchronization states, owner dispatch status, and test notification tools.

How to find your Airbnb and Booking.com iCal feeds

A Connecting an Airbnb calendar

Steps or names may vary slightly based on your Airbnb language and settings layouts.

  1. 1 Sign in to Airbnb and switch to your hosting dashboard.
  2. 2 Open the relevant listing's calendar.
  3. 3 Locate the Pricing and Availability or calendar synchronization preferences.
  4. 4 Choose the Export Calendar option to generate the feed.
  5. 5 Copy the private exported iCal URL (starts with webcal:// or https://).
  6. 6 Paste the copied iCal link directly into your OwnerPing settings panel.

B Connecting a Booking.com calendar

Directions tailored for extranet administrators managing non-direct XML channels.

  1. 1 Sign in to the Booking.com Extranet.
  2. 2 Open the Calendar & Pricing or property calendar page.
  3. 3 Find the Calendar Sync or Sync Calendars options.
  4. 4 Choose Export Calendar from the synchronization options.
  5. 5 Copy the exported private iCal URL fully.
  6. 6 Paste the copied iCal URL directly into your OwnerPing settings panel.

Important iCal limitations

We aim for maximum operational honesty. Before setting up your agency, please review these key technical characteristics inherent to the iCal format:

  • Source Latency: iCal feed updates are controlled partly by the source platform. Changes may not appear immediately on OwnerPing.
  • No Immediate Sync: Synchronization tasks run periodically. Updated listings depend on when the origin platform refreshes its public cache exports.
  • Limited Guest Information: Exported calendar feeds contain minimal guest details. Guest personal contact information is limited or omitted to preserve privacy.
  • URL Accessibility: OwnerPing depends on valid and accessible private calendar URLs. Expired feeds or restricted listing permissions will halt syncing alerts.
  • No Booking Guarantees: OwnerPing is a status-monitoring notifier; it does not guarantee the absolute prevention of booking conflicts, double bookings, or cancellation over-bookings.

Ready to connect your first property?

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